Terms and conditions
Mise à jour : 15/07/2026
These terms govern access to Wassel, a mission orchestration service performed by an independent courier partner.
1. Role of Wassel
Wassel structures the request, estimates the service, connects the customer with a courier partner and provides tracking tools. Pickup and intervention places are third parties independent from Wassel.
2. Account and confirmation
The customer warrants that their information is accurate. Every mission launch, price and payment is summarised before explicit customer confirmation.
3. Price and expenses
The delivery price is shown before confirmation. Wassel receives 10% including tax of that price and the courier receives 90%. When a mission includes a purchase, goods are reimbursed at receipt value, with no Wassel merchant margin.
4. Payment
Payment may be made in cash or online through an approved provider. Wassel does not store complete bank-card details.
5. Permitted missions
Customers may not request illegal or dangerous missions, passenger transport, prohibited goods or uncovered regulated activities. The courier may refuse a non-compliant mission.
6. Cancellation
Cancellation remains possible before pickup. Once the courier has travelled or started work, compensation may apply according to actual work and the rules shown before confirmation.
7. Liability and mediation
Wassel provides service orchestration and traceability. The customer remains responsible for the legality of the request and the courier for accepted execution. Wassel facilitates mediation and reviews documented claims.
8. Data and governing law
Data processing is described in the Privacy Policy. Governing law: Morocco. Contact: [email protected].